FAQs

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The Basics

How do students connect with mentors?

When students indicate their preferences (industry, location, major, etc.), the software’s matching engine presents students with a list of mentors who match the students’ criteria. Students can then request to contact a potential mentor.

Why is the career fields list so broad?

We have deliberately limited the career field categories because too many choices can hamper the matching process. For instance, if the career fields were more extensive, then fewer advisors on average will match the criterion and show up on the "results" list of students. Please select the career field that is the closest match. There is also a Specific Career Field. In addition, you can always specify your occupation more clearly in your profile.

What if I forgot my username and password?

Select "forgot password" by the login button on the homepage. You will receive an email allowing you to reset your password.

Who do I contact if I have questions, report a problem, or need help?

Please use the Contact Us link located on the top banner to report your issue.

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Mentees

Are there any limits to the numbers of mentors I can have at one time?

You may have up to three mentors at a any one time.

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Mentors

I've signed up as a mentor. Why haven't I been requested yet?

We are grateful for your willingness to help students in this way. After you register for this Mentoring program, it could take some time before you are matched with a student, since this is a student-driven program. If you are a young alumnus, you are able to search for and contact other mentors through this Mentoring program. Connections can be made through shared personal or professional interests.

How many mentees can I have at one time?

You may have up to 5 connections which includes both alumni and students.